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Searching for a public course and not having much success?

If the courses outlined at Public (Short) Courses do not quite match your training needs, then Derek Stockley has three alternatives for you.

1. Extra, specialised training through EssentialsPLUS

If the public course is 'close' to your requirement, Derek may be able to 'add some extra training' though his unique EssentialsPLUS process.

Effective training has to:

• Have the right content (or content adjusted to participant needs).
  
  
• Be aimed at the right level (matching your existing skills and experience).
  
  
• Be the right length - to match your development need and your time availability.
  
  
• Be timetabled on day/s and month/s that suit your work demands.
  
  
• Be led by a skilled and reputable trainer/facilitator.
  
  
• Be reasonably priced and good value.
  
  

Public courses have one great advantage - if they are structured properly, you have the opportunity to meet, mix and talk with people from different positions and organisations.

Public courses are also good for small team situations, where the whole team, for operational reasons, cannot be released simultaneously.

But what happens if you need some additional or specialised training as well?

Derek’s public courses cover the business essentials. They can provide the core requirements, but they cannot cater for every eventuality.

This is where Derek’s EssentialsPLUS training comes in.

You choose the public program that is a match, then request the extra or different content. For a small additional fee, Derek will provide the extra in a variety of different ways before, during or after the training day.

Examples are:

Communication and Interpersonal Skills PLUS Negotiation (if the two day Negotiation Skills Course is too detailed - see Negotiation Skills (Two day)

Communication and Interpersonal Skills PLUS Customer Service

Train the Trainer PLUS Facilitation Skills

Team Leader PLUS Customer Service Staff Coaching

In each of the examples above, the core program covers the essential skills. For example, customer service is principally about communication and interpersonal relations. However, there are some specific items to consider, but these can be covered through the EssentialsPLUS process. And unlike other public generic customer service programs, the training will be focussed on your specific customer service situation.

The EssentialsPLUS training can also provide extra focus on an aspect of the core program, for example, writing effective emails as part of written communication.

If you need more information or assistance, please contact Derek Stockley or express your interest in EssentialsPlus on the enrolment form for the course.

2. One-on-one coaching

If you are based in or near Melbourne, Victoria, Australia, you may wish to consider the practical, cost-effective alternative of the on demand coaching and small group coaching service. This is a very effective approach when your training need is specific to your own situation.

3. In-house training

Derek Stockley conducts in-house training in Melbourne and Sydney, as well as other Australian locations. Derek specialises in needs based training, which means that the training can be targeted specifically to your needs.

Key focus areas are leadership and management, personal and organisational productivity, customer service and training/presentation skills development.

The full range of training subjects and training courses covered by Derek Stockley is shown at: Training Topics.

Companies and other organisations with five or more to be trained can request further information and a quotation through the in-house training request page or learn more about inhouse training at: in-house training explanation.

Further information

You can gain an overview of the business essentials programs at Public Training Courses.

The full range of training subjects and training courses covered by Derek Stockley is shown at: Training Topics.

Individuals or groups of four or less can register their interest or learn more about the on-demand service at: On-demand Service Explanation or register directly at On-demand Training Registration.

Companies and other organisations with five or more to be trained can request further information and a quotation through the in-house training request page or learn more about inhouse training at: in-house training explanation.

For training consulting, see: Training Courses and Consulting.

This page last modified on 23 January 2009.